Terms & Conditions

These Terms & Conditions apply to consultations, hair sourcing, bookings and hair extension services provided
by Ambitious Lengths.

Please read them carefully before booking or proceeding with a hair order. By booking a consultation or
appointment, paying a deposit, approving a hair bundle or making payment, you confirm that you agree to
these Terms & Conditions.

1. Consultations

An in-person consultation may be required before a new set of hair extensions can be booked.

The consultation allows me to assess your natural hair, discuss your desired result and recommend the most
suitable method, amount of hair, colour, texture and length.

For accurate texture matching, you may be asked to attend with your natural hair clean and air-dried so I can
see its natural texture.

The consultation fee is payable at the time of booking and is redeemable against your hair extension service if
you proceed.

If you decide not to proceed after your consultation, the consultation fee is non-refundable.

2. Bespoke Hair Sourcing

Ambitious Lengths specialises in bespoke, single-donor hair.

Unlike factory-produced extension hair, single-donor hair does not come from a standard colour chart or
identical batches. Each bundle comes from an individual donor and is therefore unique in colour, texture,
density, length and weight.

After your consultation, I may contact my suppliers and source suitable bundles specifically for you.

Photos and/or videos of suitable hair may then be sent to you for approval.

Being shown a bundle does not reserve it.

Single-donor bundles are unique and may be sold by the supplier at any time until they have been paid for and
secured.

3. Bundle Approval – 24-Hour Response Policy

When I have sourced a suitable bundle and sent it to you for approval, please respond within 24 hours of my
message being sent.

You do not need to make an immediate decision without asking questions. If there is anything you would like to
know about the bundle, please ask within that time.

However, I do need a clear response as to whether you would like to proceed.

If I do not hear from you within 24 hours, I will assume that you do not wish to proceed with that particular
bundle and I will let the supplier know that I am no longer waiting for a decision.

I cannot guarantee that the bundle will still be available if you reply later.

Please understand that considerable time can go into communicating with suppliers, searching available
bundles and finding the closest possible match. For this reason, I am unable to repeatedly chase clients for a
decision.

If you need longer to think, simply let me know within the 24-hour period.

4. Payment Links & Securing Your Hair

Once you have approved your chosen hair, a payment link will be sent to you.

Payment must be completed within 6 hours of the payment link being sent.

Your hair is not secured until payment has been received.

If payment is not received within 6 hours, the payment request may expire and I will no longer ask the supplier
to hold or proceed with that bundle.

The bundle may then be sold to another client.

If you make payment after the 6-hour period, availability will need to be reconfirmed before an order can be
placed.

If the original bundle is no longer available, another suitable bundle may need to be sourced and this may differ
in price, colour, texture, length or weight.

5. Hair Orders & Changes of Mind

Once your chosen hair has been approved, paid for and ordered from the supplier, the order is considered
confirmed.

Where hair has been sourced or prepared specifically to your individual requirements, cancellation or refund
rights may be limited.

If you change your mind after I have already committed to the order, any refund will depend on whether the
order can be cancelled or the hair can reasonably be resold, together with any costs or losses already incurred
by Ambitious Lengths.

This does not affect your statutory consumer rights.

6. Single-Donor Hair

Single-donor hair is a natural product, not factory-produced hair.

Each bundle is individual and natural variations are expected. Colour, density, texture, wave or curl pattern and
appearance can also look slightly different depending on lighting, washing and styling.

Photos and videos are used to help you make your decision, but screens and lighting can affect how colour
appears.

These natural characteristics are part of choosing single-donor hair and are not automatically considered a
fault.

7. Hair Availability & Timescales

Once ordered, hair will usually require approximately 1-10 days to arrive and be prepared for your fitting.

Timescales vary depending on the hair selected, supplier availability and delivery.

Occasionally hair may arrive sooner or take longer.

Supplier, postal or courier delays outside the control of Ambitious Lengths cannot be guaranteed against.

Your fitting appointment will be arranged according to the expected arrival and preparation of your hair.

8. Deposits & Appointment Bookings

A deposit may be required to secure your fitting or maintenance appointment.

Appointment deposits are non-refundable except where your statutory rights apply.

Where at least 48 hours’ notice is provided to cancel or reschedule, the deposit may be transferred to another
appointment.

Where less than 48 hours’ notice is provided, the deposit may be forfeited and a new deposit may be required
before another appointment can be booked.

9. Cancellations & Rescheduling

Please provide at least 48 hours’ notice if you need to cancel or reschedule an appointment.

Late cancellations and last-minute changes leave appointment time that may be impossible to refill.

Repeated cancellations or rescheduling may result in Ambitious Lengths declining future bookings

10. Late Arrivals

Please arrive on time for your appointment.

Hair extension appointments require carefully allocated appointment times.

If you arrive more than 20 minutes late, I may not have enough time to complete your service safely or to the
required standard.

Your appointment may therefore need to be shortened, cancelled or rescheduled and your deposit may be
forfeited.

11. Final Payment

Any outstanding balance is payable in full on completion of your appointment unless otherwise agreed in
advance.

12. Bespoke Pricing & Results

Ambitious Lengths does not work with standardised “half head” or “full head” packages.

Every set is individually planned around your natural hair and desired result.

The final price can therefore vary according to the individual bundle available, weight, length, texture, method
and amount of work required.

Inspiration photos are welcome, but an identical result cannot be guaranteed because your natural hair and
every single-donor bundle are different

13. Method Selection

The extension method, attachment size, placement and amount of hair will be selected according to your
natural hair, density, lifestyle and desired result.

A particular method requested by a client may not necessarily be suitable.

I reserve the right to recommend an alternative method or decline a service where I believe proceeding could
compromise the natural hair or the quality of the result.

14. Client-Supplied Hair & Extensions

Fitted Elsewhere
I do not generally fit hair purchased or supplied by the client.

Maintenance or corrective work on extensions fitted by another stylist is considered individually and is not
automatically accepted.

Before accepting the appointment, I may request clear photographs or need to assess the extensions in
person.

I reserve the right to refuse maintenance, recommend removal instead, or decline the service completely if I
believe the existing application, condition of the extensions or natural hair makes it unsuitable to proceed.

15. Aftercare

Correct aftercare is essential to protect both your extensions and your natural hair.

You will be provided with aftercare instructions appropriate to your extension method.

It is your responsibility to follow this guidance throughout the wear of your extensions and attend maintenance
within the recommended timeframe.

Problems caused by incorrect aftercare, unsuitable products, excessive heat, sleeping with wet hair, failing to
dry the attachments correctly, excessive pulling or tension, missed maintenance or other client-related factors
are not considered fitting faults.

Any corrective work required as a result may be chargeable.

16. Aftercare Products

Professional aftercare products may be recommended specifically for your extensions.

If you choose to use alternative products, I cannot guarantee their suitability or how they may affect the
extension hair or attachments.

Where a concern arises, I may ask what products and routine have been used before determining whether the
issue relates to the hair, fitting or aftercare.

17. Concerns Following Your Appointment

If you have any concerns following your fitting, please contact me as soon as possible rather than attempting to
correct the issue yourself.

Fitting-related concerns should ideally be reported within 7 days so they can be assessed promptly.

If an issue is found to relate to my fitting, an appropriate adjustment will be discussed.

Issues caused by aftercare, normal wear, external damage or failure to follow the aftercare guidance may be
chargeable.

Reporting an issue within 7 days does not limit any statutory rights you may have.

18. Removal

Professional removal is strongly recommended.

Do not attempt to remove extension attachments yourself or ask an untrained person to remove them.

Ambitious Lengths cannot accept responsibility for damage caused by extensions being removed, cut, altered
or adjusted by the client, a friend or another stylist.

19. Natural Hair Shedding

Natural hair sheds every day.

When extensions are worn, naturally shed hairs can remain trapped within the attachment until the extensions
are removed or maintained.

Seeing shed hair during removal is therefore normal and does not automatically mean the extensions have
caused hair loss or damage.

20. Refusal of Service

I reserve the right to refuse or discontinue a service where I believe it would be unsafe, unsuitable or
unreasonable to proceed.

Abusive, threatening or disrespectful behaviour will not be tolerated and may result in the appointment being
ended and future bookings being declined

21. Your Consumer Rights

Nothing in these Terms & Conditions is intended to remove or restrict your statutory consumer rights.

Goods supplied must meet the standards required by applicable UK consumer law, and services must be
provided with reasonable care and skill.

Where you believe there is a genuine fault or problem with the hair or service, please contact Ambitious
Lengths so the issue can be properly assessed.

A change of mind, dissatisfaction with a natural characteristic that was disclosed before purchase, or an issue
caused by incorrect aftercare is not automatically evidence that the hair or service is faulty

22. Agreement to These Terms

By booking a consultation or appointment, paying a consultation fee or deposit, approving a hair bundle,
making payment or proceeding with a service, you confirm that you have read and accepted these Terms &
Conditions.

These Terms & Conditions may be updated from time to time. The terms applicable to your booking or order
will be those provided or made available to you at the relevant time.

Ambitious Lengths

Bespoke single-donor hair extensions

Private studio, North London